Hp Pagewideincorrect Credentials Check Your Username password and Try Again
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Error message: Authentication failed. Please cheque your username, countersign and second hallmark factors (like Access Code or Digital Deoxyribonucleic acid) before trying again. (2026322)
Problem/Cause
You might receive this fault bulletin Authentication failed. Delight bank check your username, countersign and second authentication factors (like Access code or Digital Dna) before trying once more. (2026322) , in different situations.
1. When trying to log in or sign in to a web application such as:
- Amadeus Selling Platform Connect
- Altéa Desktop Reservation (ARD) Spider web
- Airline Retailing Platform (ARP)
Possible cause:
- Incorrect URL to launch the application
- Invalid login, sign, or countersign entered (for example: a blank space has been added before or later your entry equally a result of a copy/paste activity)
- Cookies related to the application (for example: 2nd-factor authentication) may have been deleted from the device
- A wrong 2nd-factor authentication access code was entered
- You have user emulator rights, but the application is not configured to permit it
- Your User Identification (UID) is non linked to LSS (this can happen in FareXpert)
- Your automobile has the Digital DNA (DDNA) extension/plugin installed, but the device is not enrolled via the local Security Direction
2. When connecting from ARD Web to Altéa Customer Direction:
- Y'all are able to login with an LSS user within ARD Web standalone, but you cannot log in inside CM JFE
3. When trying to emulate a user in Selling Platform Connect or AeTM.
Possible crusade:
- The username is longer than 15 characters
Customer Action
1. Verify your credentials and try the request again. Bank check the following:
- Is the URL correct? It must include parameters such equally site lawmaking
- Is the user ID defined in the correct Organization?
- Is the user ID valid?
- Is the password correct? Letters in passwords must be typed using the right instance
- Is the sign valid?
If the outcome is related to user impersonation, refer to your Regional Technical team.
If the effect is related to ARD Web - Altéa CM (username more than immune characters), log in to CM from a separate window.
For Sell Connect issue, check with your security administrator If the issue is well-nigh the DDNA. The user must contact his administrator to enroll the device. The administrator comes to the user's auto, connects with his credentials to LSS via LSM, and enrolls the device.
two. Employ the Forgot your password? link to reset your password.
Note: You must have your electronic mail address configured in the database to be able to employ this feature.
If yous get the same mistake after using this link, it is very likely that y'all are not defined in the correct Organization, or the Cocky-service UI was disabled and has to exist fixed by Amadeus Development.
3. Activate cookies, clean them, and endeavour again.
4. Ensure that you enter the correct two-factor hallmark lawmaking in the Access Code field.
 | About two-factor authentication |
In order to make the Amadeus Selling Platform Connect access more secure, a security code is requested in sure cases, depending on the configuration prepare at the organization level.
The very first time you access Amadeus Selling Platform Connect, you will be prompted to enter an access code.
- If yous have inverse the machine previously used to access the application, you volition be asked to enter an access code
- If you lot apply Selling Platform Connect from the same machine but via a browser unlike from the one previously used, yous volition exist prompted to enter an admission code
The maximum number of locations managed by LSS is configurable. A location is a combination of machine + browser.
This is how information technology works:
Y'all accept entered the Amadeus Selling Platform Connect URL in the browser and filled in the Username and Countersign fields on the Sign In panel. After clicking on the Sign in push button, the following message is displayed :
The admission code is sent by email to the mailbox defined in the LSS account used:
Enter the access code and countersign to access the application.
Investigation steps
If this error is returned, information technology means that at least one of the three fields has a wrong value.
For security reasons, the error message does non identify which field has the wrong value. You must reenter and recheck all three values.
5. If the problem persists, and you are sure the request is valid and should allow the sign-in, contact your Amadeus Help Desk.
Provide the following information to help the investigation:
- Operating system, language, and version
- Browser used and version
- Part ID used
- User ID / Username / Login
- Concluding address (ATID) used, if bachelor
- JSESSIONID if available
- Exact engagement and timestamp when the issue occurred
- Verbal input and output of all troubleshooting yous have done
- Error message returned
Source: https://servicehub.amadeus.com/c/portal/view-solution/913038/en_US/error-message-authentication-failed.-please-check-your-username-password-and-second-authentication-factors-like-access-code-or-digital-dna-before-trying-again.-2026322-
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